Refund Policy
At The Reel Memory we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our policy below.
Cancellations We accept order cancellations before the product is shipped. If your order is cancelled before shipment, you will receive a full refund.
Please note: We cannot cancel orders once the product has already been shipped out.
To request a cancellation, please contact us immediately at info@thereelmemory.com.
Returns We accept returns on products within 90 days after delivery.
To be eligible for a return, your item must:
- Be undamaged and in the same condition that you received it
- Be in the original packaging
- Include a receipt or proof of purchase
Please do not send your purchase back to the manufacturer. Contact us first to receive return instructions and the correct return address.
Return Shipping:
- Customers are responsible for return shipping costs
- We do not charge restocking fees
To initiate a return, please contact our Customer Service team at info@thereelmemory.com.
Refunds Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed promptly
- A credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or card issuer
Late or Missing Refunds If you haven't received your refund yet, please follow these steps:
- Check your bank account again — sometimes it takes time for refunds to process
- Contact your credit card company — it may take time before your refund is officially posted
- Contact your bank — there is often processing time before a refund appears
- Contact us — if you've done all of this and still haven't received your refund, reach out at info@thereelmemory.com
Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately at info@thereelmemory.com with photos of the item and packaging. We will resolve the issue as quickly as possible through a replacement or full refund.
Non-Returnable Items Certain items cannot be returned, including:
- Products that have been customized or personalized (if applicable in the future)
- Items damaged due to misuse or improper care
Contact Us For any questions regarding cancellations, returns, or refunds, please contact our Customer Service team:
Email: info@thereelmemory.com — Response Time: We aim to respond within 24-48 hours
To request a return address, please reach out to us at info@thereelmemory.com and we will provide you with the correct shipping information.